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A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
| Title: | A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC |
| Author: | Byrne, Daniel Scott, II |
| Description: | In this report, I discuss my internship with Synchrony Communications. Synchrony is an eCRM (electronic Customer Relationship Management) software company dedicated to developing world-class, cutting-edge technology. As an intern in the Information Development department, my work focused on developing documentation and training for Synchrony’s eCRM software package. My projects deliverables included a user’s guide, training guide, and multiple project plans. The dates of my internship were July 2nd, 2000 to January 5th, 2001. Chapter One of this report describes Synchrony Communications and the software it produces. Chapter Two discusses my major project work. In Chapter Three, I discuss my work on developing a specific user guide. Chapter Four explains how I used the five-phase publications-development model in my work. Chapter Five covers my lessons learned. |
| Permanent Link: |
http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580
http://hdl.handle.net/2374.OX/18415 |
| Date: | 2001 |
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