Using a Corporate Intranet to Convey and Manage Technical Information for Dispersed Audiences at Cincinnati Bell

 
 
 
 

Using a Corporate Intranet to Convey and Manage Technical Information for Dispersed Audiences at Cincinnati Bell

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Title: Using a Corporate Intranet to Convey and Manage Technical Information for Dispersed Audiences at Cincinnati Bell
Author: murphy, janet h
Description: This paper reports and reflects on into the internship I performed in order to implement a local telecommunications provider’s use of Intranet and Web technology to deliver technical information to internal audiences. The internship comprised two projects: :: Project 1 - Migrating paper content to a Web format, and :: Project 2 - Re-designing an existing Intranet site to provide users with an improved user interface. :: Both projects combined principles of technical communication and marketing to overcome cross-functional management and communication issues, and served to train end users in online navigation and content maintenance. Primary hurdles included the following: :: Internal budget constraints, and :: Internal personnel constraints (increased individual workloads, limitations in Intranet-related skill sets, slow adoption of internal change). Cincinnati Bell managers recognized their constraints and were open to investigating and implementing creative ways to address pressing¾and frustrating¾internal documentation issues. Cincinnati Bell hoped to achieve these goals: :: Faster and more efficient release of information to dispersed audiences, :: Better visual display of technical information, and :: De-centralized content maintenance. This report includes an overview of my internship, a detailed description of a major internship activity, and an analysis of my process for completing the internship projects.
Permanent Link: http://rave.ohiolink.edu/etdc/view?acc_num=miami1060959451
http://hdl.handle.net/2374.OX/19145
Date: 2003

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